Welcome as a tenant

You are obliged to show consideration to your neighbours. Keep in mind that you live in a recidence with neighbours next door. They don’t want to be disturbed - like you don’t want to be disturbed by them.

Loud screaming and music or TV on a high volume are often quite bothering for most neighbours. Keep in mind that there is almost always a neighbours at home that wants peace and quiet even in the daytime. Lowering the volume on your TV, radio or computer games can be a way to promote good neighbourly relations.

It’s even more important to think about the sound volume late at night. It is wise to notify to the neighbours in advance if you are going to have a party with many guests, for example.

Risk of immediate termination
Any tenant who disturbs one’s neighbours and whose behaviour doesn’t improve after reprimands may risk termination of one’s rental contract.

If interference is serious, you can be immediately evicted.

As a tenant is important for you to be aware that you are legally responsible for the behaviour of anyone else sharing your household, as well as guests visiting the apartment

You have to pay the rent in advance every month. The payment must be done no later than the last day of the previous month that is referred.

This means, for example, that the rent for October should be paid and provided to the landlord by the 30th of september, the latest.

Any tenant who does not pay on time are risking the termination of their rental contract. In the case of a payment being late, we will sent a reminder notice to the tenant within a few days. If the rent still remains unpaid a debt collection business will be involved and the tenant risks having one’s rental contract terminated. The tenant can also risk the termination of their rental contract if they fail to pay the rent on time on numerous occasions.

If you have any difficulties paying the rent – contact us right away so we can help you resolve the situation.

As a tenant you are obliged to take care of your apartment by cleaning it and keeping it tidy.

Here are some simple tips:
• Keep the stove and oven clean so that grease and dirt doesn’t cause burns.

• Defrost your fridge and your freezer on a regular basis. Let the ice melt away on its own. Don’t poke or break the ice with knives or other sharp objects. This almost always leads to damages for which you are accountable for.

• Always be careful when cleaning wet areas. Use mild detergents when cleaning your bathtub, toilet seats and washbasins. Never use corrosive liquids that can destroy enamelled surfaces.

Sometimes things break that belongs to the apartment. It can be because of an accident or from years of wear and tear. You have the right to get the defects repaired.

This, for example, applies to the fridge and freezer, stove, leaking taps, sewer blockages - and much more. It is important that you contact us immediately when you discover a defect so that the damage doesn’t aggravate. Always make a damage report directly to your local HSB office and they will process your report and implement necessary repairs.

Also, it is your own local HSB staff that keeps the stairwells, gardens and all the common areas nice and clean. But please notice that it is also important for you as a tenant to help making the living conditions pleasant for everybody.

For example, littering, graffiti and property damage does not occur by themselves and the sanctions affects all residents in your building negatively.

So do your part in creating a collective appreciation for the shared environment; common rooms, stairwells, laundry rooms, gardens and flowerbeds.

Please read more about the responsibility you have as a tenant in your apartment

Don’t place your personal property in the stairwell area or outside your door. It doesn’t just bother other residents, but it can also constitute a risk in case of emergencies.

Bicycles, trash bags, muddy footwear, and strollers will stand in the way for neighbours and our cleaning staff and are therefore forbidden to place in stairwells and doorways.

Please observe that bulky waste in the stairwell can cause severe damage as it may prevent emergency personnel to reach through to people affected by illnesses, accidents or in case of fire. Blocked evacuation routes can have serious consequences, so don’t forget to bring in your personal belongings into your apartment. Put them in your storeroom, on the balcony or in specially intended places if those are avaliable.

The laundry room is possibly the most important common space in the whole residence. It is a place where many good neighbourly relations, and unfortunately some bad, have had their beginnings.

Please let the laundry room become a pleasant meeting place in your residential area. And it will surely be, if all tenants follow these simple rules:

• Read and learn the rules for the use of laundry rooms, machines and drying facilities.
• Always book and cancel your laundry time as soon as possible.
• Be careful with the machines you use.
• Follow the instructions for the washing machines and dryers. This will give you the best result.
• Leave the laundry room on time so the next booked tenant can start his laundry time at the appointed hour.
• Always clean the laundry room, facilities and equipment after usage. Please ensure that they are in a good condition for the next booked tenant.

A common source of irritation for many residents is pets, primarily dogs and cats.
There are some important basic rules in place if you are a dog or a cat owner:

• Statistically, the probability of having a neighbour who is suffering from fur allergy, is very high.
• It is forbidden to have a unleashed cat in the outdooor residential area. The cat might mistake the children’s sandbox as a toilet.
• There’s possibly someone among your neighbours who is afraid of your dog. Therefore, always show consideration when bringing out your dog from the apartment.
• Do not walk your dog just about anywhere in the residential area. Go to a dog park or dog toilet - and remember to always pick up after your dog

Sometimes you get vermin in your apartment. For example, the meal beetle who likes to show up in the kitchen pantry.
There are also a number of other unwelcomed bugs that might appear in the apartment. If this happens – Contact us and report it as soon as possible! The meal beetle can be brought home to you by flour products that you buy in the supermarket. It can also spread itself to your neighbours. That’s why it is important for you to contact us so that we can stop the vermin from spreading.

Too many have experienced it. To suddenly get a cloud of dust and sand all-over oneself while having lunch on the balcony.

Carpets can be cleaned in many different ways. But never by shaking it from your balcony or window. It is especially un-pleasant for those neighbors living below you.

The walkways in the residental area are intended for walking pedestrian. Not to be driven on by mopeds, bikes or cars.
Using motor vehicles in the residential area means increased risk of accidents and are also disruptive to the residents. Always follow the rules as applies to general traffic in your area.

As a tenant you have the right to paint and hang wallpapers by yourself at your own expense, without our permission. But not just in any way.
It is important that the work is made professionally, meaning it is done safely and properly. You are not allowed to put up extreme color patterns or color combinations.

In case of uncertainty do not hesitate to contact us! It costs nothing extra to ask beforehand and it makes it better for you. If your work is not considered professionally executed, you can be liable for restoration charges.

If you want to switch apartment with another tenant at HSB for example to another neighbourhood or size – contact us. It is fine as long as we are able to approve the new tenant.

According to the rental law you are allowed to sublease as long as you have a permission from the landlord. It may be a occasion when you temporarily want to study or work in another city. Foremost, it is always wise to find out exactly what applies if you have plans to sublease.

The issues of responsibility can be very tricky and should always be regulated in an agreement or contract between the concerned parties. That’s why we are re-commending that you contact us for help.

Please read more about sublease (swedish text)

Too many tenants are forgetting or are refraining from insuring their homes. We always advice our tenants to get a good home insurance.
We all know accidents occur. We just don’t know where, when or who is going to be affected. A home insurance gives you financial compensation for damage of your property, from theft and in case of fire.

When you are in the decicive stage of making plans to move out of your apartment, remember that the rental contract must be canceled at least three months before you can move out.
The notice period is counted from the date when the landlord receives your written notice and it extends thereafter for at least three full calendar months.

This is how the notice period is counted
If you terminate your rental contract on April 30th, a new tenant will move in by August 1st. The notice period will be May, June and July. However, if you are waiting with the termination of your contract until May 3rd - Then the contract runs until August 31st, a new tenant will move in by September 1st, and you will keep the apartment and pay rent for the rest of May and the whole of June, July and August.

Inspection and cleaning

• The termination of your rental contract will ALWAYS be confirmed by us in writing. At the same occasion, we will book you a time for an apartment inspection.
• You are obliged to allow any new possible tenants to get a opportunity to visit and review the apartment during the notice period.
• You have to clean the apartment thoroughly and return all your keys, no later than 12:00 pm on the last day of the notice period.

Who do I contact with questions regarding garage, parking, keys and key tags?
All questions regarding garage, parking spaces, keys and key tags are answered by your local HSB administrator. You can reach the administrator at 010-442 56 00, #2.
(Telephone hours on monday-thursday 08:30am-12:00pm, 1:00pm-3:00pm) Fridays 08:30-12:00pm
E-mail hyresadministration.ostra@hsb.se

If you want to cancel your parking spot or garage please send us a written letter or mail of termination.

Where do I report damage or defects?
Always make a damage report directly to your local HSB office and they will process your report and implement necessary repairs. The damage report is made by calling: 010-442 56 00, #1
E-mail: felanmalan.ostra@hsb.se or on our website.

In case of emergency reporting outside of office hours, the call is reached on 010-470 50 64

Where can I find information about internet and cable TV providers?
This information is available by the notice board at the ground floor of your stairwell. If you are missing any information you can always contact us directly.

Do you have any further questions?
Then visit our website www.hsb.se/ostra. 
More info about your recidency can be found on your personal account when logging in to "Mitt HSB" where you can logon to with your bankid.